Refund Policy

1) Cancelling a flexible-rate booking

• 14 days or more before arrival: cancellation is free, and we refund what you have paid, including your deposit.
• 13 to 7 days before arrival: we charge 50% of the total booking. Anything you have paid above that amount is refunded.
• Less than 7 days before arrival: we charge 100% of the stay, so no refund is due.

2) Non-refundable rates

Non-refundable rates are charged in full when you book. They cannot be changed or refunded.

3) No-shows and leaving early

If you don’t arrive, or you leave before the end of your stay, we charge 100% of the remaining stay. Unused nights, meals and package services are not refunded.

4) Changing your dates instead

Before you cancel, ask us about moving your stay. Date changes are subject to availability and to any difference in price between the old and new dates.

5) Surf lessons and activities we change for safety

We adapt surf sessions to tides, wind and swell. If we change, postpone or cancel a session for safety, we will offer you another time or date where possible.

6) Pricing mistakes

If we made an honest mistake in a price, we will tell you the correct price. You can accept it, or cancel and receive a full refund of everything you have paid.

7) Events beyond our control

If natural disasters, severe weather, public health events, utility outages, strikes or government actions force us to change or cancel your booking, we assess refunds or credits case by case.

8) Group bookings

Group bookings (4 rooms or more, or 6 people or more) may require 100% prepayment and a signed agreement. The cancellation terms in that agreement apply.

9) Bookings made on Booking.com, Airbnb or other sites

If you booked through another website, the cancellation policy shown on that site when you booked applies. Contact that site to cancel and to request a refund.

10) If something goes wrong during your stay

• Tell us straight away so we can fix it while you are here.
• For a complaint after your stay, email us within 7 days of departure with your booking details and any evidence, such as photos.

11) How to cancel

• Email or WhatsApp us with the name on the booking and your dates. The contact details are below.
• We strongly recommend travel insurance that covers cancellation, surfing and medical evacuation.

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